Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world

Ericsson Reading, UK
Full time
Date:  Aug 17, 2020 As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Come, and be where it begins. Job Summary This is a key role within the Emergency Services Network (ESN) service management team. The individual is responsible for ensuring in-depth analysis and trending of incidents and events which impact the service. Owning and driving the necessary actions to address underlying causes and risks. You will be working closely with technical teams and help to continually develop the understanding of performance and implement “close loop assurance” and “exception management” which will support the drive to...