Director of Artificial Intelligence and Products

  • Collinson
  • London SE1, UK
  • 01/04/2024
Full time Data Science Artificial Intelligence Software Engineering Data Warehouse

Job Description

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Purpose of the role

You will be leading a new interdisciplinary product team, driving innovation and revenue growth through AI Products. You will be the lead of models that improve provider and customer engagement.

Key Responsibilities
  • Research, develop and implement world-class AI technologies and development processes to successfully launch new and support existing products and drive revenue growth with the power of AI.
  • Deep knowledge of AI creating machine learning models and data governance frameworks to identify and leverage AI across the product life cycle.
  • Conduct experiments and research into unlocking the value of data within the travel ecosystem.
  • Identify and analyze key business metrics to uncover reasons for success, and reasons for obstacles, and deliver needed development process enhancements.
  • Manage the development team to architect and develop AI capabilities within the organisations.
  • Develop and maintain standards for code development and engineering performance measurement, defining and implementing overall KPIs and management systems.
  • Recruit, train, and manage a world-class AI technology team.
  • Lead a culture of continuous improvement and innovation, maintaining knowledge of current and emerging AI technologies and advise on their impact on the business
Knowledge, skills, and experience required
  • Experience in AI and research with a detailed understanding of AI and its application in industry.
  • Strong record of accomplishment in building highly scalable AI capabilities.
  • Advanced communication skills across a variety of audiences; ability to make the complex simple, and to win mindshare through storytelling and dialogue.
  • Prior experience with research and the industrialisation of AI into products.
  • Strong business and financial acumen; ability to conceptualize, prioritize, and manage environments; ability to deliver high-volume applications with an eye for user experience.
  • Experience of hiring, developing talent, and managing a diverse and inclusive team recognized for delivering results, intellectual horsepower, inclusiveness, and collaboration.
  • PHD in AI, Machine Learning

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.