You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our vision to provide the world’s best customer experience every day, the Global Services Group (GSG) within American Express plays a critical role by setting the standard for customer experience that our customers rely on.
The Global Capacity and Contact Management (GCCM) Team sits within the GSG Global Strategy & Enablement (GS&E) Organization and provides the support and delivery of demand forecasting, business finance planning, staff planning, configuration strategy and real time performance management that enables our GSG Leaders and Colleagues to achieve their service level metrics and key performance outcomes.
The Team: An agile and forward-looking team of solution architects tasked with modernizing business processes within a forecasting and planning department. We seek to shape the future of our company by building services and tools to improve the routines of the diverse set of colleagues and customers we serve. All this with curiosity, openness and a collaborative spirit driven by the passion of enhancing everyday experiences.
How will you make an impact in this role?
We are seeking a Data Engineer to help drive the design and development of a robust data infrastructure, through building databases and pipelines that will support our planning processes, Machine Learning use-cases and leadership reporting.
As a Data Engineer, you will be part of a team responsible for the development and execution of world-class advanced analytics projects, leveraging automation and machine learning to enhance and streamline business processes.
You will build scalable solutions that benefit our internal customers – from technical design, prototyping, testing, deploying and monitoring production data. The ideal candidate will have the skills to collaborate in a cross-functional environment – planning, operations, finance, forecasting, data science – to test new ideas and challenge conventions.
Responsibilities:
Minimum Qualifications
Preferred Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Check out the recent awards we’re proud of: • Human Rights Campaign Corporate Equality Index Score of 100% - 2021 • FORTUNE 100 Best Companies to Work For - 2021 • FORTUNE 100 Best Companies to Work For - 2020 • FORTUNE World’s Most Admired Companies - 2020 • FORTUNE 100 Best Workplaces for Women – 2020 • FORTUNE 100 Best Workplaces for Diversity - 2019 Learn more about us at: https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://about.americanexpress.com/Community-Guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus