Business Support Analyst

  • Ocado
  • Ocado Head Office, Hatfield, UK
  • 29/12/2018
Full time Data Science Data Engineering Data Analytics Business Intelligence Data Management Statistics Software Engineering

Job Description

Our Technology Operations department is focussed on providing support for our strategic platforms and services to support our automated facilities for the Ocado Smart Platform. This is an exciting opportunity for talented individuals who wish to join a fast-growing international company that is using state of the art technology. The Ocado Smart Platform is our new modular and scalable hardware platform for building our highly automated warehouses which we will use to put some of the largest bricks and mortar retailers around the world online using our disruptive business model.

We are looking for an enthusiastic, self-starting Business Analyst with a solid background in developing Java software solutions. This is a fantastic opportunity to join a great team in an expanding international company that is at the cutting edge of technology.

You will be expected to gain a deep understanding of existing processes, and work closely with developers and business partners in order to provide technical guidance to support teams for the Ocado Smart Platform (OSP). Taking the lead in resolving incidents with a target of >80% resolution within the Ocado Technology Operations Centre. Ocado Smart Platform (OSP) is our new modular and scalable hardware platform for building our highly automated warehouses which we will use to put some of the largest bricks and mortar retailers around the world online using our disruptive business model.

What You'll Do With Your Days:

  • Identify and solve problems relating to critical services and build automation to prevent problem recurrence.
  • Become an effective part of the support structure providing 24x7 assistance to production issues, including fault-finding and resolution.
  • Understanding functional system design, data structures and data flow to support business processes and detailed reporting requirements.
  • Documenting and helping to improve support processes which involve our OSP systems.
  • Setting up and leading support functions covering planning, tracking, reporting, internal communication.
  • Enabling support of new OSP business applications and automated warehouse components into current support process flows.
  • Liaising with development teams to communicate individual customer service requirements back to the Operations Teams.
  • Building strong relationships with developers, business users and partners
  • Learning the features and usage of the software products developed by the OSP teams
  • Creating scripts and other tools to perform data analysis

We're Interested in People With:

  • A degree in Computer Science, Maths, Physics, Engineering or similar highly numerate subject from a good university
  • Strong A-levels or equivalent, including Maths
  • Experience with algorithms, data structures, complexity analysis and software design.
  • Expertise in analyzing and fixing large-scale distributed systems.
  • Strong experience in Java and Python (other languages clearly a bonus!)
  • Ability to understand, explain and enhance business processes
  • Knowledge of database design and object oriented design
  • Knowledge of microservice design architecture
  • Knowledge of modern virtualization techniques. E.g Kubernetes, Docker

What we can offer you

Within our flexible work environment we can offer technically stretching work, a competitive salary and share schemes. Benefits include a generous pension scheme, interest-free season ticket loan, free shuttle bus from Hatfield train station and, of course, healthy Ocado staff discounts (and free delivery) across our Webshops including GroceriesFetchSizzle and Fabled.

We also have Friday socials on the first Friday of every month, sports clubs such as badminton, running and table tennis (and much more), not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events such as discussion sessions, conference briefs and external guest speakers.

Click to find out more about Ocado Technology and our recruitment process.

Please note that due to the high volume of applications we will be in contact with shortlisted candidates only. If you have not heard from us within 4 weeks, please assume your application has been unsuccessful on this occasion.  

Due to the energising nature of Ocado's business, our vacancy close dates may be subject to change. Ocado is an equal opportunity employer.