Customer Relationship Manager

  • Gensuite LLC
  • East Sheen, London, UK
  • 13/02/2020
Full time Data Science Data Analytics Big Data Statistics

Job Description

Customer Relationship Manager

Full Time
East Sheen, London SW14
Innovate with Gensuite as a Customer Relationship ManagerDo you want to innovate the future? At Gensuite we innovate the future every day! From working with incredible team members, innovative subscribers and new technology like Artificial Intelligence, a career at Gensuite means using your skills to develop fresh ideas and innovative initiatives. Our employees work together seamlessly, combining our collective creativity and passion to meet and exceed the expectations of our customers.We work with incredible brands like Amazon Fulfillment, General Electric and NBC Universal among many, that trust our solution, inspired by users and created for leaders.Gensuite BenefitsWe offer all our full-time employees a competitive package of compensation and benefits, including vacation and paid-time-off; Company-sponsored group healthcare and life insurance plans. We also pride ourselves on our friendly, accepting work atmosphere. Plus, our team events and office-wide initiatives keep us feeling invigorated and ready to tackle any challenge.

About Gensuite…

Gensuite develops and deploys innovative software solutions for companies in every industry and corner of the globe. Our varied and powerful web-based applications are developed to help our customers turn complex compliance requirements into a manageable, digitized and actionable processes. Our comprehensive cloud software suite features intuitive, best-practice process functionality, flexible configurations and powerful extensions. For over two decades, we’ve helped companies manage safe & sustainable operations worldwide, with a focus on fast return on investment (ROI), service excellence and continuous innovation. Over 1 million users trust Gensuite with their compliance and Environmental, Health and Safety software system needs, and we are proud to offer solutions inspired by our users and created for worldwide leaders.Gensuite Subscribers

Worldwide: Access Midstream, Amazon Fulfillment, AngloGold Ashanti, Cactus Wellhead, Comcast, Dubois Chemicals, General Electric, Grainger, Hill-Rom, Ingersoll Rand, Luxottica, NBCUniversal, Perrigo, US SilicaWhat You’ll Do

  • Develop an understanding of Gensuite’s SaaS offering and domain-centric functions supported by the platform
  • Drive customer satisfaction and growth among a portfolio of customers by understanding their needs and helping them succeed
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and looking for opportunities to drive deeper engagement
  • Collaborate with the customer and Gensuite team members to support projects, pilots, renewals, and expansion opportunities
  • Marshall resources across the Customer Services & Support organization to support customer needs
  • Represent the voice of the customer to inform the growth process and product roadmap
  • Identify opportunities for customers to act as Gensuite advocates (e.g. testimonials, case studies)

What We’re Looking For

  • B.A./B.S., and 2+ years of experience in a Customer Success, Relationship Management, Account Management, or similar role
  • Exceptional listening, communication and presentation skills, highly organized, collaborative and detail oriented
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
  • Empathetic, positive attitude with a desire to help our customers reach their goals


  • Results-driven mentality, with a bias for speed, action, and continuous improvement
  • Strong analytical skills, with the ability to translate data/information into an actionable plan
  • Strong PowerPoint skills and experience with Excel preferred
  • Comfort in a dynamic environment where we all wear many hats