WSJ+ Coordinator

  • Dow Jones
  • London, UK
  • 17/06/2020
Full time Data Science Data Analytics Big Data Statistics

Job Description

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Job Description:

Responsibilities:

  • Lead initiatives to track, report on, and improve member activation and engagement with WSJ+. Maintain a comprehensive understanding of past and current projects across the team in order to accurately interpret membership data and share insights to boost future performance.
  • Execute targeted marketing campaigns to drive member activation and engagement. Write creative briefs, collaborate with project managers and designers, and manage stakeholder approvals to deliver creative assets. Collaborate with teams across the business to program campaigns, and manage clear reporting streams to track progress.
  • Conduct research into partner prospects to assist in the development of new member benefits.
  • Coordinate customer service communications related to WSJ+, monitor member feedback, and handle customer inquiries. Report on customer service trends to the wider team to address issues and mitigate risk.
  • Manage shared reporting and documentation for WSJ+ to ensure clear communication and collaboration between team members.
  • Support live and virtual member event logistics to ensure a positive member experience.

Qualifications/Requirements:

The ideal candidate will have:

  • 1-2 years experience working in marketing, communications, or a similar field.
  • Strong attention to detail, ensuring internal and external communications are clear and accurate.
  • Excellent organizational skills, project management, and time management, with the ability to efficiently manage multiple projects, timelines, and deliverables at once
  • Ability to work with stakeholders at all levels across the business
  • Comfort interacting with customers in person and via email in a friendly, supportive, and professional manner.
  • Ability to think strategically and execute methodically, with a focus on consistently providing a positive member experience
  • Creativity, resourcefulness, and innovative thinking to reach goals
  • Excellent verbal and written communication skills
  • Initiative to pursue ongoing learning opportunities and stretch goals
  • Experience with web analytics tools preferred
  • Passion for the news and media industry

This is a six month contract position.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.

Business Area: WSJ MEMBERSHIP GROUP

Job Category: Marketing Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

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Req ID: 21261