Clinical Specialist - South

  • AlignTech
  • London
  • 04/08/2020
Full time Data Science Data Analytics Big Data Statistics

Job Description

More about the role
Join a team that is transforming smiles, changing lives.
At Align Technology, we believe a great smile can truly transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.
Ready to join us?
About this opportunity
Your mission is to provide customers the best clinical supportThis position is mainly responsible for assessment of photographs to determine suitability of one of the treatment options (approximately 80% of the time will be spent on this). Remaining responsibilities include clinical communication and support to external customers related to case specific issues, ClinCheck quality and troubleshooting. Other duties will include support with day to day needs of education/training events.
In this role, you will…Clinical Support activities (80%):

  • Providing clinical customer support to general dentists in the areas of case assessment and ClinCheck support.

Other Clinical Support activities (20%):

  • Providing clinical customer support to orthodontists and general dentists in the areas of treatment evaluation, ClinCheck support as well as clinical troubleshooting.
  • Investigating and Analyzing of Clinical-related customer inquiries, complaints and adverse events.
  • Ensuring timely resolution to customer contact issue whether in-bound or out-bound.

Clinical education activities: Live and online events:

  • Coordinating with clinical speaker
  • Presenting clinical content
  • On booth clinical support activities

In this role, you’ll need…

  • Bachelor degree in dentistry, dental tech, dental hygienist; students / young professionals are also welcome to apply
  • Two to three years’ experience in customer relations in medical / dental related areas or in an international Customer Care environment.
  • Excellent written and verbal communication skills in English
  • Good knowledge of basic computer operations and Microsoft Office tools
  • Ability to travel out of local geography up to 30% of the time
  • The ability to flourish in a young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity)

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About Align
Align Technology is a publicly traded medical device company that is changing lives through better smiles. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.
Align Technology is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We also respect your privacy. Please review our Applicant Privacy Policies for additional information