Commercial Business Intelligence Analyst

  • Electrolux
  • Luton Airport (London), Luton, Bedfordshire, UK
  • 09/10/2020
Full time Data Science Big Data Business Intelligence Data Management Statistics

Job Description

Commercial Business Intelligence Analyst/Manager


The Ownership Sales & Services department is key to the success of the UK operation. The key focus’ are to providing service through our Contact Centre & Service Network and drive sales growth through Contact Centre, Online, & B2B, all at the heart of everything we do.


Working within a small team you will be expected to provide accurate, timely information that will allow the team to measure historic performance, and identify opportunities to make key business decisions to improve the service and drive sales growth.

The role will include working with business stakeholders to understand business processes, identify and capture information requirements and incorporate these into functional reports/dashboards.

You will overlay both commercial and operational understanding to the data to provide insight support driving informed changes.


The main responsibilities are (but not limited to):

  • Modelling business data, analysis and reporting.
  • Demonstrate creativity in the development and enhancement of performance reports
  • Design, implement and support all methods of data delivery, including reports and dashboard visualisations.
  • Maintain and update business intelligence tools, databases, dashboards, systems, or methods.
  • Sales analysis for Contact Centre, Online and Wholesale (Pricing, Volume, Conversion Rates)
  • Operational and Performance analysis for Contact Centre & Service Network & (Pricing, Volume, Conversion Rates)
  • Create and distribute series of timely and accurate Daily, Weekly and Monthly reports to the management team showing sales and operational performance by product and channel.
  • Produce insight to guide recommendation for prioritization.


  • Excel
  • QLIK Sense
  • Strong Presentation Skills


  • Understanding of KPI impact on business performance
  • Customer / Service orientated
  • Diligent, with good attention to detail


As a communicator:

  • Clear written and oral communication skills
  • Prepare insightful reports and presentations.
  • Confident presenting complex data

As a person:

  • A structured approach to work
  • Very good numerical and logical analytic skills with a high level of accuracy
  • Strong IT skills

As a team player:

  • Self-starter, but able to work cross-functionally and within a team
  • Good interpersonal skills, at all levels
  • Accountable and take responsibility