Management Consultant – Process Engineer

  • CAPCO
  • London, UK
  • 20/11/2020
Full time Data Science Data Analytics Big Data Data Management Statistics

Job Description

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re supported to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can. We believe that everyone brings something different to the table – so we’d love to know what makes you different.

ABOUT CAPCO

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. From day one you will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

  • A work culture focused on innovation and creating lasting value for our clients and employees
  • Ongoing learning opportunities to help you acquire new skills or deepen existing expertise in our financial services offerings
  • A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
  • An agile, diverse, entrepreneurial, inclusive, meritocratic culture

ROLE DESCRIPTION

As Capco continues to grow, we are seeking experienced change professionals within Financial Services to deliver complex change projects and deliver positive outcomes for our clients. You will be responsible for leading teams, conducting analysis, advising clients in addition to driving and shaping key project deliverables.

Essential to Capco’s change delivery methodology is building credible, trusted advisor relationships with client stakeholders, at all levels of our client’s organisation across the business and IT. The people we have in mind will not only have the experience and skills outlined below, but will be highly motivated, passionate and enjoy working across multi-disciplinary teams, where the clients become colleagues too and be eager to develop their career within a permanent opportunity.

RESPONSIBILITIES

  • Define, measure and analyse current state processes using Lean methods and process analytics to identify opportunities for simplification, standardization and automation
  • Facilitate cross-functional workshops focused on process optimization and digital automation
  • Design E2E target state processes and implementation roadmaps that integrate strategic objectives for operations (TOM), technology, business and product management teams
  • Develop end-to-end (E2E) process models to assess drivers of processing time/ cost, risks, exceptions, failures and variations
  • Work with Operations, Technology, Business and other partners in redesigning processes and defining opportunities for digital automation - along with business case and Agile delivery plan
  • Support development and improvement of capacity, cost and workforce management systems
  • Institute programs for Continuous Process Improvement by providing training and coaching to Ops teams in application of Lean principles and tools
  • Leverage process analytics/ simulation tools to run scenario and impact analysis for changes in staffing, automation, products/ volumes, regulation, and controls
  • Actively leverage and contribute to the process engineering “body of knowledge”, including standard tools/ templates, best practice examples and guidance

SKILLS AND EXPERIENCE

To be successful in this role, you will have:

  • Lean, process engineering and process-based management disciplines (min. 5 years)
  • Process mining, modelling and simulation
  • Digital Process Automation (Workflow Mgmt., RPA, OCR/ ICR, AI/ML)
  • Agile project/ program management
  • Lean workshop planning and facilitation
  • Statistical data analytics and visualization
  • Operational risk management and process control
  • Measurement system design and analysis
  • Stakeholder engagement, Design Thinking and requirements definition
  • Lean/ Six Sigma certification or comparable process engineering qualification (preferred)
  • Inspiring and authentic communication and leadership style

WHY JOIN CAPCO?

You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry.

We offer:

  • A work culture focused on innovation and creating lasting value for our clients and employees
  • Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
  • A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
  • A diverse, inclusive, meritocratic culture