Senior Business Intelligence Analyst

  • ServiceSource
  • Liverpool, UK
  • 01/03/2021
Full time Data Science Data Analytics Big Data Business Intelligence Data Management Statistics

Job Description

At ServiceSource, we strive to find and grow exceptional people like you.

Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you.

ServiceSource is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.

The Senior Business Intelligence Analyst role will lead strategic business decisions for customers and/or stakeholders by developing and providing data analysis and reporting of complex patterns, insights and trends. This role will mine data from a variety of data sources in order to strategically support, design and predict outcomes with impactful recommendations to internal and/or external stakeholders. These insights will help solve highly complex business problems, implement best practices and optimize business performance. The Senior Business Analyst will create highly complex specifications for reports and analysis based on an in-depth understanding of business needs and data available. The position will ensure processes are followed and any fall out are addressed properly using a high-level of independent judgement and analytical skill. The Senior Analyst will help more junior staff with the most complex items. Will receive mentorship on new business problems and highly complex projects. May help create standard processes for the role. Requires expert knowledge of analysis solutions/tools and domain languages. May need to be proficient in Customer Relationship Management (CRM) databases and/or Business Intelligence (BI) Tools.

Job Purpose
The Senior Business Intelligence Analyst role will lead strategic business decisions for customers and/or stakeholders by developing and providing data analysis and reporting of complex patterns, insights and trends. This role will mine data from a variety of data sources in order to strategically support, design and predict outcomes with impactful recommendations to internal and/or external stakeholders. These insights will help solve highly complex business problems, implement best practices and optimize business performance. The Senior Business Analyst will create highly complex specifications for reports and analysis based on an in-depth understanding of business needs and data available. The position will ensure processes are followed and any fall out are addressed properly using a high-level of independent judgement and analytical skill. The Senior Analyst will help more junior staff with the most complex items. Will receive mentorship on new business problems and highly complex projects. May help create standard processes for the role. Requires expert knowledge of analysis solutions/tools and domain languages. May need to be proficient in Customer Relationship Management (CRM) databases and/or Business Intelligence (BI) Tools.
Essential Functions - Duties and Responsibilities

  • Leverages independent judgement and advanced analytical skills to interpret highly complex goals, trends, risks and areas for improvement by collecting, analyzing, reporting and predicting on key metrics and conclusions
  • Uses advanced analytic solutions to support customer teams and improve efficiencies. Works on projects/matters of high complexity in an advisor role. Complexity can vary based on several factors such as client size, number of systems, varying levels of established structures, or dynamics of customer and or data
  • Works cross-functionally to serve as a trusted advisor and expert for internal and/or external relationships to ensure high quality data is available for analysis and better business understanding
  • Develops and delivers highly complex data driven insights, recommendations and predictions to internal and/or external stakeholders
  • Engages with strategic stakeholders for planning, forecasting, and gaining a solid understanding of impactful business questions to successfully document for analysis and decision making
  • Provides guidance and mentorship to more junior level analysts and receives mentorship related to new complex business problems and highly complex projects. Work is highly independent and reliable

Qualifications
Required Qualifications

  • Proficient knowledge of advanced analysis solutions/tools (such as OLTP/OLAP data structures, advanced Excel, Tableau, Salesforce, Power BI, Business Objects)
  • Proficient knowledge of domain languages (such as SQL Query, HIVEQL, etc.)
  • Application of highly complex statistical methods (such as regression analysis, correlation, causation, etc.)
  • 5+ years of related experience to reflect skills and talent necessary for this role preferred
  • Requires the ability to communicate and present effectively to all levels of external and/or internal leadership, including a strong executive presence
  • May require advanced sales motion knowledge (such as new sales, renewals, customer success)
  • May require advanced industry & demographic understanding in one of the following (Hardware, Software, SaaS, Healthcare or industrial)


Preferred Qualifications

  • Bachelor’s Degree/Diploma, or the equivalent, preferred. Degree/Diploma in computer science, finance or statistics/mathematics a plus
  • 5+ years’ experience in data driven business insight & recommendations, business analytics, dashboard design experience

Competencies
Please select a proficiency level for each of the defined company competencies:
Personal Leadership
• Accountability Expert• Effective Communication Expert• Resilience, Curiosity & Adaptability Expert• Integrity Expert
Collaboration
• Coachability Expert• Diversity and Inclusion Expert• Team Player Expert• Emotional Intelligence Expert
Growth
• Critical Thinking Expert• Customer Focus Expert• Diagnostic Information Gathering Expert• Initiative Expert• Manage Execution Expert• Business Acumen ExpertSupervisory Responsibility
Provide direct reports by roles or teams, if any, and the level of supervision – select from below:
This position has no supervisory responsibilities.
Travel
Define the expected percentage of travel time expected for the position – options are:
0-25% travel.
Work Environment
This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is should be able to do or have the following:

  • Ability to lift and carry 25 pounds;
  • Sufficient clarity of speech and hearing or other communication capabilities, which permits employee to communicate effectively;
  • Sufficient manual dexterity, which permit the employee to perform routine office duties; and
  • Sufficient personal mobility and physical reflexes to perform office duties and travel when necessary to off-site locations

**All the above physical requirements to be met with or without reasonable accommodation.

Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives. In general, we have found that a minimum bandwidth speed of 20mbps is essential.