eCommerce Operations Analyst

  • Missguided
  • Manchester M17, UK
  • 01/05/2021
Full time Data Science Data Engineering Data Analytics Big Data Data Management Statistics

Job Description

A bit about the team:

Supply chain operations is an integral part of the business and supports many areas. This includes buying and merch right though to end customer. Our functions complement each other to ensure speed to market for product to arrive on time in full.

About the role:

The Ecommerce Operations Data Analyst will provide crucial support to the e-commerce operation, enabling the effective management of carrier costs and performance. Reporting to the Ecommerce Carrier Manager, you will be responsible for providing data analysis on all aspects of carrier performance and costings.

What you will be responsible for:

  • Owning the invoice reconciliation process from end-to-end with all admin responsibility
  • Monitoring and recording performance of carrier/supply chain solutions in line with business expectations, highlighting key areas against KPI / SLA’s.
  • Maintaining a matrix of costs and supplier capabilities. Identify and understand risk factors relating to the supply chain process.
  • Working alongside the Ecommerce Carrier Manager, in conjunction with Missguided Trading and Customer Care; to understand, accurately capture and analyse business requirements.
  • Working alongside Missguided Finance to ensure Invoices are accurately recorded, monitored and highlighted against expected costs, supported with background analysis.
  • Understanding and maintaining carrier allocation rules and costs within Delivery Management System.
  • Understanding cost centre budget and factors that pose risks to organisation development plan.
  • Ad-hoc requests from the Ecommerce and wider Missguided Operations team.

What we are looking for:

  • Strong quantitative academic background.
  • Experience of working within a logistics or 3PL organisation.
  • A technical grounding in Excel and
  • The ability to present findings in a clear and organised format for presentation to Senior Management.
  • Pro-active and inquisitive nature in learning new skills and understanding developments in the world of data.
  • The capability to flourish in an innovative and fast paced environment.
  • Advanced literacy and numeracy skills.

What We Will Give You:


Free parking
Company bonus
Summer hours scheme
Buy / Sell holiday scheme
Early 4pm finish on a Friday
25 days holiday + bank holidays
30% staff discount
Missguided/Mennace sample sales
Membership for Retail Credit Union and Retail Trust
Missguided Moments (competitions, parties & giveaways)
Reward Portal – providing discount and cashback on 1000 major retailers.
State of the art building, fun working environment, spacious desk areas, café, kitchen areas and quiet spaces where you can plug in and work in peace

A bit about us:
Missguided is a global fashion powerhouse, inspired by millennial women who are like-minded rebels that champion freedom of expression. Missguided is an inclusive movement open to all. We believe our audience is defined by a state of mind rather than a specific grouping or label.

Our purpose: To empower all women by inspiring self confidence in mind, body and potential

Missguided is one of the fastest growing women’s online retailers in the world. Founded in 2009 in the UK by Nitin Passi, it has become a leading fashion retailer, taking an agile approach that sees it deliver commercial and affordable product to its customers before trends hit.

Its signature confident style and broad product range has driven global development in recent years, now selling to over 180 countries and locally active in the UK, US, Australia, France, Spain, Ireland, Poland and Germany, with future plans for further international expansion and a loyal following of over 9 million social media fans worldwide across multiple platforms.

Missguided have further developed their global profile and growth through numerous wholesale opportunities with established brands such as ASOS, Zalando, The Iconic, Nelly, and Namshi and a growing number of franchise stores across the world, including a flagship at Dubai Mall, Dubai and Tel Aviv.