Data Analyst

  • M&G plc
  • Stirling, UK
  • 15/01/2022
Full time Data Science Data Analytics Artificial Intelligence Software Engineering jobs

Job Description

At M&G our vision is: to become the best loved and most successful savings and investment business and we’re looking for people who are excited about joining us on our journey. We’re digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we’re looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles.
What you can expect from us:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:

  • Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
  • Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
  • Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
  • Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best

How do we support our employees:

All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.

The Role:

We’re looking for experienced Data Analysts to join the Customer Savings & Investments, Operational Analysis & Insight team at M&G who are excited to help us to improve customer outcomes through transformation and the use of our data. You will play a vital part in our vision: to become the best loved and most successful savings & investment business.

You’ll be joining the Customer Savings & Investments, Operational Analysis & Insight team, helping us shape the future of data-driven decision making across the business by creatively analysing patterns in ever growing quantities of existing and new data. You will generate incredibly creative methods of providing insight that no ordinary eye could pick up, live and breathe data and have a passion for finding meaning amongst complex data structures. Working with many teams across M&G, you will develop analysis to optimise delivery of good customer outcomes and drive operational efficiency whilst also generating analysis which seeks out poor customer outcomes, operational process failure and sub-optimal customer delivery which the business can prioritise remediation activity and evolve.

A key part of the role will be to understand how complex data sources connect. You will have a strong set of technical skills, specifically around querying large multi-structured datasets, advanced data mining & advanced analytics. Knowledge of Azure technologies would be advantageous. Working across the full project lifecycle, you will be expected to be comfortable at everything from requirements' gathering, design, development, implementation, testing and support.

Key Work Level Accountabilities:

Experienced Colleague:

  • Accountable for providing a quality service or product to customers and stakeholders, using skills/experience built through significant practical experience or training
  • For team leaders, accountable for ensuring the team the role supports is delivering a quality service or product
  • Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems
  • Delivers outputs that are clearly defined, using discretion over how to achieve them
  • Makes suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations

Key Responsibilities for this role:

  • Deliver timely and accurate insight, analytics & measurements in a clear manner that drives immediate action, using a variety of tools/technologies including:
  • Processing data from various parts of the business in many different formats including:
  • Microsoft SQL Server & Oracle Databases, Flat files, Data streams, REST APIs
  • Transforming, enriching and helping to surface that data to the business though visualisations and APIs using:
  • PowerBI, Python, SQL & SSIS, Microsoft Azure Tech
  • Apply advanced analytical techniques on variety of data sources to perform statistical analyses, create predictive and prescriptive models
  • Research analytical options, design features, prototype and test algorithms to create solutions that give better understanding of the business performance, identify issues and drive improvements
  • Quickly validate hypotheses and gain new insights from data which are valuable for the business
  • Apply advanced analytics techniques to business issues and opportunities that drive tangible benefits
  • Use data science techniques to drive tangible and actionable change opportunities benefiting customers & the business
  • Deliver timely and accurate information in form of dashboards that convey key findings in a simple manner
  • Dedicate time to ensuring there is a continual focus on improving your skills and practices
  • Interact and communicate effectively with all levels of staff, senior management and clients/stakeholders

Key Knowledge, Skills & Experience:

  • You have a solid grounding in SQL and ETL tools, and are comfortable using them everyday
  • You are experienced in delivering end-to –end analytics initiatives that have delivered tangible results
  • You have significant experience in designing and developing solutions which provide insight from complex & varied quantitative and qualitative data sources
  • You are able to work in an environment mean which provides iterative solutions & insight quickly
  • You have a solid grounding in leveraging data visualisation technologies to build narratives, particularly using Power BI
  • You are passionate about data and deriving meaning from it and have an analytical mindset
  • Strong communication skills, and comfortable providing guidance, expertise and recommendation to senior leadership team
  • What we’re doing sounds exciting and you cant wait to explore our data
  • You have experience of prioritising work and understand agile working practices and working within an agile framework
  • You're impact driven and eager to have a real positive impact on the company, products, customers and very importantly your colleagues as well
  • You have a self-starter mind-set; you proactively identify issues and opportunities to tackle them without being told to do so
  • You're a team player whom your colleagues can rely on
  • Demonstrable experience of using SQL and ETL tools regularly
  • Demonstrable experience of data modelling and analysis techniques
  • Demonstrable experience of delivering end-to-end analytics initiatives or insight
  • Experience of developing end-to-end data solutions to facilitate analysis/insight
  • A proven knowledge of visualisation tools, particularly Power BI and the use of DAX and M Query
  • Knowledge of and experience of machine learning and statistical techniques
  • Passionate about data with an analytical mindset
  • Is able to work alone or as part of a team, in a fast paced and constantly changing environment
  • Degree in a suitable subject (Computer Science, Mathematics, Statistics or similar)
  • Additional programming/scripting skills (such as Java, R, Python, Shell/Batch)
  • Knowledge of AI platforms (desirable)
  • Microsoft Azure Certification
  • Microsoft Power BI Certification
  • Knowledge of other Office 365 Power Platform tools (such as Power Automate, Power Apps)
  • Agile Project Management (such as AgilePM)

Work Level: Experienced Colleague

Recruiter Name: Chloe Murphy

Closing Date: Friday 28th January 2022

We live by four behaviours at M&G and we ask all our employees to:

  • Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
  • Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
  • Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
  • Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things