Data Analyst

  • BT
  • Birmingham, UK
  • 11/04/2022
Full time Data Analytics Artificial Intelligence Statistics Software Engineering jobs

Job Description

Full Job Description

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Excellent with SQL? In this important role, you will be supporting, developing, and delivering technical, data led strategies to improve customer experience by devising and driving initiatives through local Oracle based processes.

The role is paramount to keeping BT on the front foot with defence mechanisms with the power of data analysis and insight management.

This work in this role allows us to create early warning indicators of potential issues and risk, it allows the business to use the insight to put the right mitigation in place to keep us safe. You will have a sound working knowledge of SQL. Using this to manipulate large data sets to identify process weaknesses and build better overall business controls.

Stakeholder management will be key, as you are working with wider GCB&A teams and stakeholders within Group and the Customer Facing Unit’s (CFU’s). You will also proactively drive quality, compliance and promote the use of processes, systems and procedures that support the business goals, ensuring that best practice is adopted.

You'll have the following responsibilities

  • Main liaison between GCB, CFU leads and Digital teams to ensure data accuracy
  • Responsible for managing expectations for any new and existing reporting requests from stakeholders across different GCB teams & CFUs
  • Ownership, management & housekeeping of key reporting suites & portals
  • Responsible for specialist technical processes – supporting management and operational.
  • Support of key process, systems & supplier lead interfaces.
  • Create and maintain technical governance controls within operational teams to meet audit, regulatory and compliance commitments.
  • Responsible for delivering operational excellence in Group Customer Billing processes.
  • Identify and drive process improvements to ensure they are suitable for an ever-changing portfolio, complexity of systems estate and product offerings.
  • Responsible for building a proactive approach, identifying key trending to further de-risk our customer’s experience.
  • Supports improvement processes and projects which look at alignment and enhancement across functions/brand/channel and Customer Facing Unit.

You'll have the following skills & experience

  • Experience of dealing with stakeholders at all levels
  • Experience and knowledge of working with data retention policies
  • Experience with IDEs (Integrated Development Environment) for Oracle databases such as SQL Developer / Toad (Tool for Oracle Application Developers).
  • Proficient in writing, executing, and running complex SQL queries.
  • Rational problem-solving skills.
  • Experience of reviewing and implementing business and IT controls.
  • Experience of working in a complex business environment ideally within the telecoms sector.
  • Experience in Billing / Collections Operations.
  • Understanding of UK & EU invoicing / billing legislation and regulatory environment.
  • RPA experience (Robotic Process Automation).
  • Project/change management experience.


  • 25 days annual leave (plus bank holidays)
  • Pension scheme
  • Shares Plan
  • Flexible benefits: cycle to work, healthcare, etc.
  • Discounted BT products

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!