About the job
Things you need to know
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Remote working (anywhere in the UK)
The Housing Ombudsman are looking for a Data Analyst to join their newly created Performance and Business Intelligence Team on a permanent basis.
In this position you will be responsible for :
- Produce and develop sector performance reports and visualisations (dashboards), tracking key performance indicators to inform and improve the work of the public sector organisation.
- Collect and collate data from multiple sources, including customer feedback, in order to devise and deliver high quality quantitative and qualitative analysis to support our work.
- Apply research and data analysis techniques to the casework data to identify and explain trends, illustrate themes and draw out conclusions to support our work.
- Support external publications such as quarterly Insight Reports and Annual Complaint Performance and Insight Report.
- Provide statistical analysis and translate complex data and information into effective and innovative formats (e.g. maps, interactive) for use in consultations, publications, inquiry responses, media work and general communications.
- Contribute to improving data management and the quality of data recording through increasing efficiency and automation.
- Supporting data analysis needs where required, including for parliamentary questions, responses to government and stakeholders requests, including the Regulator of Social Housing, other regulatory bodies, and key partners.
- Work closely with, and provide business continuity alongside, other department data analysts in the Performance and Business Information team.
- Contribute to the output of the wider function, supporting colleagues and undertaking other duties as reasonably required.
The successful applicant
As the successful candidate you will :
- Support the development and maintenance of the departments data strategy.
- Analyse and mining the complaint data we hold alongside other sources to produce timely and accurate sector performance reports and data visualisations (dashboards) that maximise the impact of our work.
- Provide specialist analytical support and advice to the organisation, whilst working as part of a newly established and innovative team to improve the customer experience and support our vision of improving resident’s lives and landlord’s services
through housing complaints.
- 25 days annual leave, plus bank holidays
- Christmas closure days
- Flexible working
- Annual health check
- Free onsite Gym membership
For full details please see our careers website - https://housing-ombudsman-careers.org.uk
Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.
Selection process details
Please visit https://www.michaelpage.co.uk/job-detail/data-analyst/ref/jn-052022-5619250 for more information or click 'Apply' below
Feedback will only be provided if you attend an interview or assessment.
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Apply and further information
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.
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Contact point for applicants
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