Data & Analytics Developer

  • Openreach
  • South Glamorgan Council on AlC, Fitzhamon Embankment, Cardiff, UK
  • 02/06/2022
Full time Data Science Data Analytics Artificial Intelligence Software Engineering jobs DevOps

Job Description

Job details

£28,000 - £50,000 a year
Job type

Full Job Description

Data & Analytics Developer ( 182443 )
Job function : Analysis and reporting
Main location : UK & Ireland-United Kingdom-South Glamorgan-Cardiff
Other Locations : UK & Ireland-United Kingdom-London-London, UK & Ireland-United Kingdom-Lanarkshire-Glasgow, UK & Ireland-United Kingdom-West Midlands-Birmingham, UK & Ireland-United Kingdom-West Yorkshire-Leeds
Schedule : Full-time
Working pattern : Standard
Salary : Competitive and great benefits
Closing date : Jun 14, 2022, 5:59:00 PM

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at Openreach. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

Reporting into the Performance, Insight and Reporting Lead, this is an essential role that will lead a team of analysts to provide analytics and insights to the Regional Director and regional Senior Management Team on the business performance metrics, enabling considered operational and commercial decisions to be made to support the delivery of both Copper and Fibre network in the area and ultimately the future full Fibre network infrastructure.
The role will be accountable for the delivery of actionable insight and reporting on a subset of the region’s scorecard goals, defining and creating management insight for one or more of the region’s programmes, safety, quality or people to improve customer service and reduce costs.
The role will require extensive stakeholder management both within and outside of the region. Within the region, collaboratve working with area managers will be required to identify and prioritise insight gaps to then drive analysis, discovery and solution design to deliver the optimum business outcome for the Region. Outside of the region, this will include working with central reporting and insight teams to ensure centrally produced data and insight reflects the regional requirements and insights driven externally are understood and adopted within region.

You'll have the following responsibilities

Deliver reporting aligned to the Regional scorecard, to drive performance, identify key risks, mitigating actions and provide insight into service, quality and financials
Solve complex operational problems, questions and issues, using the data and analytics available to you. Taking data-led action on these problems or issues will lead to service or financial improvements.
Identify opportunities through insight and education to improve our processes, reduce failure rates, improve customer experience and reduce cost to the business ensuring compliance to quality, safety and people
Agreeing improvements with the Central reporting team and area managers to ensure reporting is aligned to regional requirements with the aim of simplifying and improving the overall amount of reporting required
Support the Regional on-boarding and deployment of new national / Openreach reporting and insight, bridging the gap between central teams and operations to ensure data is relevant, understood and adopted by operational teams in the region
Provide insight and analysis reporting for in Region change. Drive the delivery of service improvements and benefits realisation, highlighting risks and mitigating actions to achieve KPI’s. Constructively challenge and create recommendations, based on solid analysis, that allows the Region to make informed decisions on the order and priority of improvements. Track agreed improvement actions to completion, using data to assess whether the actions taken have resulted in performance improvement
Coach and support Patch Managers to enable them to understand and utilise the data and customise reporting to their needs

You'll have the following skills & experience

Prior experience in business analysis, insight building and data extrapolation

Able to demonstrate proficiency in SQL and database management

Track record in analytics development, using visualisation tools such as Qlik, Tableau and/or PowerBI

Capable of developing competent, user-friendly dashboards with an emphasis on impressive design principles

Strong stakeholder management, with the ability to work and communicate effectively with customers

Possess excellent oral and written communication skills

Understanding of other competencies such as Python, VBA, GCP (or other cloud-based tools), and low-code development platforms preferred, in addition to the above


Salary Banding £28,000 - £50,000 +10% Bonus.

25 days’ annual leave (excluding bank holidays).

Pension (5% you 10% BT) and Share options available.

Flexible benefits to fit around you (Your Rewards).

Discounted mobile phone up-to 50% off plans

About Openreach

Openreach Limited runs the nation’s digital network. We play a key role in British society, helping homes, schools, hospitals, broadcasters, government, businesses and more connect to the world.

We're a wholly owned subsidiary of BT Group, and our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses. And we’re on a mission - to make the country’s digital network services faster, better and more affordable.

Our people are experienced, resourceful and innovative, working on vital projects that help support the nation at work, in learning, on the move, at rest, at play, in emergencies and much more.

So if you’d like to be a part of an exciting organisation that’s making a real difference, why not join us today? You can read more here about working at Openreach.

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!