Lead Infrastructure / DevOps Engineer

About Incard

Incard’s mission is to build the financial operating system for entrepreneurs.

We are focused on creating a system where business banking, financial tools, and application logic are coordinated into a single control layer.

Through the app store, entrepreneurs and developers can build industry-specific functionality as their business evolves.

Our team is small, highly motivated, and focused on engineering excellence. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. All engineers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

Who We’re Looking For

We’re looking for a Lead Infrastructure / DevOps Engineer to own and scale Incard’s cloud, security, and reliability foundations.

You’ll lead the infrastructure that powers payments, cards, analytics, and AI — including AWS & GCP environments, Kubernetes clusters, release pipelines, PCI vaults, and card infrastructure. This is a mission-critical role where uptime, security, and compliance are non-negotiable.

This role is ideal for an infra engineer who wants real ownership — designing systems, leading execution, and building infrastructure that can safely operate a regulated financial platform at scale.

What You’ll Do

Own Infrastructure & Platform Foundations

• Act as the technical owner for Incard’s cloud and platform infrastructure

• Design and operate scalable environments across AWS and GCP

• Own infrastructure boundaries for payments, cards, analytics, and AI systems

Cloud Architecture & Kubernetes

• Architect and operate Kubernetes clusters for production workloads

• Design highly available, secure, and scalable cloud architectures

• Manage networking, secrets, access controls, and environment isolation

Release Pipelines & Developer Platform

• Own CI/CD and release pipelines across backend, frontend, and mobile

• Improve deployment velocity while maintaining safety and rollback guarantees

• Partner with engineering teams to improve developer experience and reliability

Security, PCI & Card Infrastructure

• Design and operate PCI-compliant vaults and PAN storage

• Secure card management and payment infrastructure

• Partner with security, compliance, and external auditors to meet regulatory requirements

Observability & Incident Management

• Own monitoring, logging, and alerting using Datadog, Grafana, and Sentry

• Define SLIs/SLOs and incident response processes

• Lead incident management, post-mortems, and reliability improvements

Data & State Management

• Operate and scale Redis and self-managed databases

• Ensure data durability, backups, disaster recovery, and performance

• Design for failure: redundancy, recovery, and graceful degradation

Team Leadership & Delivery Ownership

• Lead and manage a small infrastructure squad (up to 5 engineers, as we scale)

• Own tickets, delivery, and infrastructure code quality

• Run stand-ups and drive execution within your team

• While priorities are shaped with the CTO and Product, you own day-to-day execution and delivery

What We’re Looking For

• 5-7+ years of experience in Infrastructure, DevOps, or Platform Engineering

• Strong hands-on experience with Kubernetes, AWS, and Google Cloud

• Experience designing and operating secure, regulated production systems

• Proven experience managing CI/CD pipelines and release workflows

• Strong background in observability, monitoring, and incident response

• Experience managing Redis, self-hosted databases, and stateful systems

• Clear communicator who can align engineering, security, and leadership

Nice to Have

• Experience working in fintech, payments, or PCI-regulated environments

• Experience securing card infrastructure and sensitive data (PANs, secrets)

• Familiarity with Infrastructure-as-Code (Terraform, Pulumi, etc.)

• Experience scaling systems from early-stage to high-growth

Mindset We Look For

• Owner mentality — you treat infrastructure as a core product

• Obsession with reliability, security, and operational excellence

• Pragmatic engineer — strong opinions, loosely held

• Calm and structured during incidents and outages

• Low ego, high standards, and strong collaboration instincts

• Startup DNA — bias to action, accountability, no bureaucracy

Location:

This role is based in our London office near Covent Garden, overlooking the River Thames and surrounding green space. We work primarily from the office, with flexibility when needed. Occasional evening meetings are required to collaborate with teammates in other time zones.

Benefits:

• Competitive cash-based compensation

• Incard stock options

• 25 days of paid time off per year, plus bank holidays and your birthday off

• Global health insurance and unlimited paid sick leave