Job Description
Job Summary
Overview
We are currently recruiting for a Customer Master Data Manager to join the UK Global Supply Chain leadership team at a leading global pharmaceutical organisation. This is a high-impact role responsible for leading Customer Master Data operations, governance, compliance, and strategy across the UK market.
The successful candidate will manage a small team (2 direct reports) and play a critical role in ensuring compliant customer account management aligned with Good Distribution Practice (GDP) and UK pharmaceutical distribution requirements.
Key Responsibilities
Leadership & Strategy
- Lead and develop the UK Customer Master Data (CMD) team.
- Develop and implement Customer Master Data strategies across all UK customer groups.
- Own CMD KPIs and contribute to wider Global Supply Chain performance targets.
- Support cultural engagement and leadership initiatives within the UK GSC function.
Customer Account Management & Compliance
- Ensure all UK customer accounts are validated, maintained and managed compliantly.
- Oversee Customer Account Management processes aligned with UK DTP distribution models.
- Maintain documentation and governance to ensure audit readiness.
- Ensure full compliance with Good Distribution Practice (GDP).
Systems & Data Governance
- Act as SME for Customer Master Data business processes and related IT systems.
- Oversee SAP ERP master data governance and interface issue resolution.
- Conduct deep-dive data analysis to identify process improvements and efficiencies.
- Lead system deployments and provide business process support.
Stakeholder Collaboration
- Partner with Commercial, Supply Chain Quality, Logistics Service Providers and EMEA stakeholders.
- Ensure escalated customer issues are resolved within agreed timelines.
- Support cross-functional projects aligned to UK strategic objectives.
Required Experience & Qualifications
- Pharmaceutical industry experience (essential).
- Strong understanding of UK pharmaceutical supply chain and pharmacy customers.
- Proven leadership and team management experience.
- Experience managing Customer Master Data within SAP or ERP environments.
- Strong data analysis and numerical capability (advanced Excel essential).
- Knowledge of Good Distribution Practice (GDP).
- Strong stakeholder management and cross-functional collaboration skills.
- Ability to operate in a regulated and compliance-driven environment.
Desirable Experience
- Experience with Direct-to-Pharmacy (DTP) distribution models.
- Data visualisation tools (e.g. Power BI).
- Experience working with external Logistics Service Providers.
- Process improvement and systems implementation experience.
What This Role Offers
- Leadership exposure within a global pharmaceutical environment.
- Strategic impact across UK customer operations.
- Opportunity to drive innovation and process improvements.
- High-visibility role within the UK Global Supply Chain function.
Job Type: Fixed term contract
Contract length: 12 months
Pay: £12.21-£40.00 per hour
Expected hours: 37 per week
Work Location: Hybrid remote in Sandwich (Kent)
